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Delivery Manager (SaaS)

Mover Systems

Fuldtid
Placering

Københavnsområdet

Beskrivelse

We offer a new and exciting role in a young organization where you must take lead on our customer relations, ensure efficient onboarding, as well as ownership of deliveries. You will be an important link between the company's enterprise customers and our product team.

Mover is a successful and fast-growing Danish tech-company providing end-to-end logistic technologies. We are based in Copenhagen, and we are expanding to new markets with a growing customer base of international brands. As part of Mover, you will get to work in a fun and dynamic environment with strong brands such as IKEA, Interflora, Coop and many more.

Play your part in our team succeeding

You will get the opportunity to join early in the scale-up phase and make your mark on an ambitious journey. As Delivery Manager, you will play a key role in establishing customer relations and building our delivery organization. Your experience and business understanding make you a trusted advisor at management level – both internally and externally.

Your primary responsibilities:
• Take the overall responsibility for onboarding new customers on Mover's systems including structuring our implementation processes, methods, and templates
• Establish Mover's ongoing engagement with our software customers and ensure full compliance with service level agreements (SLA)
• Be the customers' primary contact at management level and continuously developing the relationship
• Conduct status meetings with customers, including SLA-reporting
• Prioritize deliveries in close cooperation with customers and our service center
• Participate in sales and tender processes.

What you need to make a difference

We are looking for an experienced and self-driven person with a strong toolbox, who will be central in creating a market leading delivery organization and workplace of your dreams.

You take responsibility and work independently with customers to achieve common goals and challenge status quo. The best candidate can manage multiple tasks and stakeholders simultaniously while keeping up with deadlines and maintain high quality.

Your personality and energy must match the company's culture, which is ambitious, curious and value driven, where we value respect, honesty, and trust as much as professional achievements.

We don't expect you to be the answer to everything, but you need to be able to tick several of the following points:
• You have solid experience running IT-projects and deliveries as well as prioritizing backlog
• You can create exceptional customer experiences and handle customer relationships, negotiation and development of collaboration
• You are not afraid to challenge the status quo. You are a team player who sees the bigger picture, can finish tasks, and create results. You are confident, persistent, have a well-developed sense of humour and do your utmost to contribute to the culture of the office
• It will be a clear advantage if you have experience with cloud-based SaaS solutions
• As our customers come from all over the world, you can communicate clearly in English
• You have a relevant higher education.

Everyday life at Mover
You can expect to be part of a social and professional community in a technology company that grows at rocket speed. We are on our way to several new markets in Europe, and you will be based at our new headquarter in Copenhagen City with approx. 50 professional enthusiasts. Your new colleagues come from different backgrounds – common to all, however, is that they are talented and inspiring. In Mover, we're all part of the success, we're having fun, and we're growing – together!

Your new family
We come in many colors and shapes, but common to all of us is that we are driven by optimism, curiosity, and a desire to constantly keep our customers ahead of their game. We believe that we can make the world slightly better by making logistics smarter.

We hope we've caught your attention and we look forward to reading your application and resume!

Ansøgningsfrist

Kontakt

If you have any questions, please feel free to reach out to Morten Spanner at +45 9137 5718.

To apply for the position or for more information, please write to us at job@mover.dk