Dansk Dynamit

← Se alle

Del dette job

Implementation consultant/Business specialist (SaaS)

Mover Systems

Fuldtid
Placering

Københavnsområdet

Beskrivelse

We offer a new and exciting role as Implementation Consultant/Business specialist in a young organization where you will take on a key role in our customer engagement and onboarding. You will be an important link between our customers and Mover’s organization ensuring an efficient implementation, meaning that our customer experience all the advantages of the system from day one.

Mover is a successful and fast-growing Danish tech-company providing end-to-end logistic technologies that WOW-people and reduce waste – in every sense of the word. We are based in Copenhagen, and we are expanding to new markets with a growing customer base of international brands. As part of Mover, you will get to work in a fun and dynamic environment with strong brands such as IKEA, Interflora, Coop and many more.

Play your part in our team succeeding

If you are passionate about building lifetime customer relations and being seen as a trusted advisor in the eyes of our customers, then you are the perfect candidate for this role. With your previous experience from supporting and implementing customers on software solutions, you will help us set a completely new standard for delivering smart and outstand customer support. Furthermore, you will take the lead in understanding our customers needs and making sure our system supports them in the most efficient way.

Your responsibilities and tasks will consist of:
• Implementation of new customers on Mover’s logistic management system.
• Develop and continuously improve our implementation framework, templates, and methodology.
• Enable our customers superusers with daily support and training to make them self-driven.
• Leading and managing customer dialogues on many different levels.
• Define scope, timeline, and deliverables for implementation projects in close collaboration with the customers.
• Configuring the system in close cooperation with the customer after train-the-trainer approach.
• Analyzing needs/issues raised by our customers, solve the issues, or describe the business requirement to our Tech department for new development/bug fixing.

What you need to make a difference
We are looking for a highly competent colleague with experience in implementing software solutions and supporting customers. Since this is a highly customer-facing role, we are looking for an outgoing person. You are good at multi-tasking, but never miss deadlines or compromise quality. Together with our customer you create the foundation for a strong and long-term relationship, where you are always ready to support our customers’ needs and questions.

Your personality and energy must match the company's culture, which is ambitious, curious and value driven, where we value respect, honesty, and trust as much as professional achievements. You take responsibility and work independently with customers and the business to achieve common goals and challenge the status quo.

We don't expect you to be the answer to everything, but you need to be able to tick several of the following points:
• You have experience with customer implementation and support.
• You can establish strong relations to our customers and act as a trusted advisor.
• You consistently prioritize your tasks based on customer value and can work independently.
• You are inclusive, reliable and have project management skills.
• It's easy for you to learn and adopt to new systems and technologies.
• It will be a clear advantage if you have experience delivering software solutions/services.
• As our customers come from all over the world, you can communicate clearly in English.
• You have a relevant higher education.

Everyday life at Mover
You can expect to be part of a social and professional community in a technology company that grows at rocket speed. We are on our way to several new markets in Europe, and you will be based at our new headquarter in Copenhagen City with approx. 50 professional enthusiasts. Your new colleagues come from different backgrounds – common to all, however, is that they are talented and inspiring. In Mover, we're all part of the success, we're having fun, and we're growing – together!

Your new family
We come in many colors and shapes, but common to all of us is that we are driven by optimism, curiosity, and a desire to constantly keep our customers ahead of their game. We believe that we can make the world slightly better by making logistics smarter.

We hope we've caught your attention and we look forward to reading your application and resume!

Ansøgningsfrist

Kontakt

If you have any questions, please feel free to reach out to Morten Spanner at +45 9137 5718.

To apply for the position or for more information, please write to us at job@mover.dk